Terms and Conditions

Access to Moonwin services in Australia is granted only to individuals who meet the following registration and legal requirements:

• you must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher;
• you must possess full legal capacity to enter into a binding agreement under Australian law;
• you may register and hold only one account per person, household, or shared device;
• you must provide accurate, current, and complete personal information during registration;
• you must complete identity verification when requested, including proof of identity and address;
• you must not be located in a jurisdiction where online gambling is prohibited by local law;
• you must not be listed on any self exclusion register or have voluntarily excluded yourself from gambling services;
• you must not be an employee, agent, or immediate family member of Moonwin or its affiliated partners;
• you must access the platform using lawful payment methods registered in your own name;
• you must read, understand, and accept these Terms and Conditions in full before using any services.

Betting services on Moonwin are available only to verified account holders who have met the access requirements described above. All bets are accepted at the odds displayed at the time of placement, subject to confirmation by the platform’s betting system. Minimum and maximum stake limits apply to each betting market and may vary depending on the event, sport, or game selected. Moonwin reserves the right to adjust, void, or cancel bets in cases of technical error, suspected misuse, or breach of these terms.

1. Bets are accepted only from registered and verified account holders with sufficient account balance.
2. Odds are confirmed at the moment a bet is placed and may change before submission is finalised.
3. Minimum and maximum stake limits define the allowed betting range for each market and vary by event and sport.
4. Winning bets are settled according to official results published by the relevant sporting body or event organiser.
5. Moonwin reserves the right to void bets placed due to obvious pricing errors or system malfunctions.
6. Cancelled or postponed events result in voided bets, with stakes returned to the account balance.
7. Bets placed in breach of these terms, including through multiple accounts, are subject to cancellation.
8. Live betting selections may be suspended without notice during active play to reflect changing event conditions.

Every registered user is responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account. Moonwin applies strict verification and monitoring procedures to protect the platform from misuse and to comply with Australian financial and gaming regulations. The following anti fraud rules apply to all account holders:

• Personal use only: each account is registered to a single individual and must not be shared, transferred, or accessed by third parties.
• AML and KYC compliance: users must complete identity and funding source verification when requested, in line with money laundering prevention obligations.
• Duplicate account prohibition: creating multiple accounts under different names, addresses, or devices is strictly prohibited and may result in suspension.
• Fraudulent activity monitoring: any attempt to manipulate bonuses, exploit system errors, or use fraudulent payment methods will result in immediate account closure and forfeiture of funds.

Moonwin applies clear financial parameters covering deposits, withdrawals, and currency handling to maintain transparency for all account holders.

Participation in betting and casino games carries inherent financial risk, and users acknowledge this risk upon creating an account with Moonwin. Moonwin is not liable for losses arising from normal gameplay outcomes, equipment malfunctions, or interruptions to a user’s internet connection during a betting session. Users are encouraged to gamble within their personal financial limits and to treat gaming activity as entertainment rather than a source of income. Moonwin supports responsible gaming principles and provides self control tools, including deposit limits, session reminders, and self exclusion options, to help users manage their activity.

Users with a complaint or dispute regarding their account or platform activity should first contact Moonwin customer support through the official email address or live chat service available on the website. Support staff will review the complaint and provide a response within a reasonable timeframe based on its complexity. In cases involving technical claims, such as disputed bet outcomes or transaction discrepancies, server logs and database records maintained by Moonwin serve as the final authority for resolution. Any dispute that cannot be resolved through customer support is subject to arbitration under the governing law and jurisdiction stated in the platform’s licensing terms.